Privacy policy

Cyber Coral Solutions – Terms of Service

Effective Date: 08/06/2025
Business Name: Cyber Coral Solutions
ABN: 23574610494

By engaging Cyber Coral Solutions for services, you agree to the following Terms of Service.

1. Services Provided

Cyber Coral Solutions provides professional IT support services to residential and business clients. Services may include, but are not limited to:

Managed IT services for businesses
IT help desk support
Microsoft 365 setup and administration
Cybersecurity support and basic protection measures
Network setup and maintenance
Device setup and troubleshooting
Data transfer and recovery (where possible)

All services are provided in accordance with the agreed scope of work.

2. Service Area

Cyber Coral Solutions is based in Townsville, QLD. Services are provided:

On-site within Townsville and surrounding areas
Remotely where applicable

Travel fees may apply outside standard service areas.

3. Residential & One-Off Services

For residential clients and one-time service engagements:

Payment is due upon completion of service unless otherwise agreed in writing.
Accepted payment methods include:

Bank transfer
PayID
EFTPOS
Cash

Late payments may result in refusal of future services.

4. Managed IT Services (Business Clients)

4.1 Agreement Term

Business clients entering into a Managed IT Services Agreement agree to a 12-month minimum term, billed monthly.

4.2 Monthly Billing & Service Schedule

Managed service fees are charged monthly.
Payment is due on the same agreed date each month.
This monthly date will also be the scheduled on-site visit for the client’s cybersecurity audit and system review, unless otherwise agreed.

Invoices must be paid by the due date listed on the invoice.

4.3 Early Termination

If a business client terminates the agreement before the completion of the 12-month term:

The remaining balance of the contract term becomes immediately payable, unless otherwise agreed in writing.
All outstanding invoices must be settled prior to termination.

This structure allows Cyber Coral Solutions to allocate time, resources, and pricing based on a committed service term.

4.4 Scope of Managed Services

Managed IT services cover only the agreed users, devices, and infrastructure defined within the service agreement. Work outside this scope may be quoted separately.

5. Cancellations & Appointments

Appointments must be cancelled or rescheduled at least 24 hours in advance.
Late cancellations may incur a cancellation fee.
Missed appointments without notice may be charged.

6. Limitations of Liability

Cyber Coral Solutions aims to resolve issues professionally and efficiently. However:

Not all technical issues are repairable due to hardware failure, manufacturer limitations, third-party systems, or pre-existing conditions.
While reasonable care is taken, Cyber Coral Solutions is not liable for:

Data loss
Business interruption
Downtime
Indirect or consequential damages

Clients are responsible for maintaining appropriate data backups unless explicitly included in a managed services agreement.

7. Privacy & Confidentiality

Cyber Coral Solutions treats all client information as confidential.

Sensitive data accessed during service will not be shared with third parties unless required by law.
Passwords and confidential information will not be retained without client consent.

8. Modifications to Terms

Cyber Coral Solutions reserves the right to update these Terms of Service at any time. Updated terms will be published publicly or provided directly to clients where applicable.